9BFT wishes to ensure that you are satisfied with your purchase. 9bft.eu does not take any responsibilities regarding country specific legal situations or provide legal advice. Please inform yourself about the legal status in your country, as we cannot guarantee delivery. Contact the local authority to verify that we can ship to your country.

For bank wire payments, please remember to state your order number or contact person, otherwise the delivery time will be prolonged since we have to match the orders.

If you wish to return an item, you may do so within 14 days from receiving it. You will receive a refund within 14 days from when we receive the item at 9bft.eu. You have to send an official return request via the 9bft.eu website and only after receiving a confirmation mail for the return, you can return the products. The address where the product has to be returned to, will be communicated in this email. Items should be returned new and in the condition in which they were delivered. Please enclose relevant bank and account information. And please keep your mail receipt as proof of shipment. Costs associated with payment and delivery processing are covered by the customer.

Please check your shipment carefully upon arrival to ensure it has not been damaged during shipping. All claims for damaged product must be made with 48hrs of receipt. 

1) By placing an order at 9bft.eu you accept all responsibilities regarding the legality of the products that will be shipped to you. All products on the website are legally permitted in the Netherlands. It’s your responsibility to know the rules and applicable customs regulations that exist in your country.

2) 9bft.eu does not guarantee in any way that the products available on this website are valid or legal / permitted outside of the Netherlands.

3) You accept that it is your responsibility for all damages, penalties, loss of income or property resulting from the purchase, consumption, use or abuse of a product from 9bft.eu.com. The Company and its owners, representatives and employees can not be held liable.

4) If you are dissatisfied with the service you have received, please contact us at info@9bft.eu 

At 9bft.eu we work hard to ensure that our customers are happy with our services. However, should you be dissatisfied with our services and the matter cannot be resolved with our Customer Service, please submit your dispute via the ODR-platform. The ODR-platform The European Commission provides a platform for online out-of- court resolution of disputes (known as the ODR-platform). The ODR platform is the single point of entry for out-of- court disputes resulting from online sales and service contracts. You can access the ODR-platform via the link http://ec.europa.eu/consumers/odr/. Your dispute will then be submitted to the competent dispute resolution center.

Shipping policy

Your order will be delivered to the address specified by the individual that placed the order. If one or more of the items you have ordered are unavailable at the time of order, we will not be able to process your request and will complete a full refund. We will inform you immediately by email if this should be the case. 9bft.eu ships with regular post and UPS. International orders carry additional shipping charges and must meet regulations for the sale of these products to that country.

How long before you get your package?

NL ORDERS:

All orders inside the Netherlands will be send by regular postal service.  PostNL or DHL Parcel.

It is possible to request shipment to a pickup point. 

OUTSIDE THE NL:

For all orders shipping outside of the USA, your order will come from the EU. We process orders within 48 hours from the order being submitted, unless otherwise stated. Orders are processed and shipped during regular business hours (Monday through Saturday 8:00AM – 5:00PM GMT+1, excluding holidays). Orders placed during special promotions or on a holiday are excluded. We do not ship on national holidays. We ship using the standard Parcel shipping method

Governing law

This agreement (and any further rules, polices, or guidelines incorporated by reference) shall be governed and construed in accordance with the laws of Netherlands, without giving effect to any principles of conflicts of law.

Return policy

Products must be returned within 15 days of receiving your order.
Products must be unworn and unwashed with all tags still attached.

Free returns are available for any order over €250,-  for (Belgium, Netherlands, Germany) . 
If items are replaced under "change to size"  policy.  Free returns will not apply
Women’s underwear and swimwear can only be returned if the hygiene seal is still intact.

Men’s underwear and swimwear can’t be returned for hygiene reasons.
Socks can be returned if they are sealed in their original packaging.
We only offer refunds onto the original payment method used to make the order.
Exchanges are not part of our returns policy.
For purchases made by part-card, part-gift card, the refund will be applied to the gift card first.
Orders placed separately cannot be returned as one. Combining orders will slow down the refund process